{"id":9557,"date":"2026-04-13T07:40:19","date_gmt":"2026-04-13T07:40:19","guid":{"rendered":"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/?page_id=9557"},"modified":"2026-04-21T02:57:57","modified_gmt":"2026-04-21T02:57:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div  class=\"tatsu-fw1yg558ck8cczm3 tatsu-section    tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"90px 0px 90px 0px\"}' data-padding-top='90px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-fw1yg558jrekcnpx\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-fw1yg558r6f194e0\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-fw1yg558wh64o64v   \" ><style>.tatsu-fw1yg558wh64o64v .tatsu-inline-text-inner{width: 100%;text-align: center;}.tatsu-fw1yg558wh64o64v.tatsu-inline-text{margin: 0px 0px 15px 0px;}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-fw1yg558wh64o64v .tatsu-inline-text-inner{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-fw1yg558wh64o64v .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<h3 style=\"text-align: center;\"><span class=\"palette-1\">Frequently Asked Questions<\/span><\/h3>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-Sy47aatq7   \" ><style>.tatsu-Sy47aatq7 .tatsu-inline-text-inner{width: 55%;text-align: center;}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-Sy47aatq7 .tatsu-inline-text-inner{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-Sy47aatq7 .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<p style=\"text-align: center;\"><span class=\"palette-1 \">Everything you need to know about the Stripe Bulk Subscription Manager \u2014 from getting started to advanced billing scenarios. If you can&#8217;t find what you&#8217;re looking for, feel free to contact our support team and we&#8217;ll get back to you promptly.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-fw1yg558r6f194e0.tatsu-column{width: 100%;}.tatsu-fw1yg558r6f194e0.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-fw1yg558r6f194e0 > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-fw1yg558r6f194e0 > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-fw1yg558r6f194e0 > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-fw1yg558r6f194e0 > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-fw1yg558r6f194e0.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-fw1yg558r6f194e0.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-fw1yg558r6f194e0.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><style>.tatsu-fw1yg558ck8cczm3.tatsu-section{background-color: rgba(84,51,255,1);}.tatsu-fw1yg558ck8cczm3 .tatsu-section-pad{padding: 90px 0px 90px 0px;}.tatsu-fw1yg558ck8cczm3 > .tatsu-bottom-divider{z-index: 9999;}.tatsu-fw1yg558ck8cczm3 > .tatsu-top-divider{z-index: 9999;}<\/style><\/div><div  class=\"tatsu-Skb3b5aY9Q tatsu-section    tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"90px 0px 90px 0px\"}' data-padding-top='90px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-has-two-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-Byen-9atcQ\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-third tatsu-column-image-none tatsu-column-effect-none  tatsu-HyO75at9X\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner  tatsu-column-sticky\" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div class=\"tatsu-row-wrap  tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-HyeCh56F5X\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image- tatsu-column-effect-  tatsu-H1C3cpY5X\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-BkMyi6F5X   \" ><style>.tatsu-BkMyi6F5X .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-BkMyi6F5X.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h5><span class=\"palette-0\">1.<\/span>\u00a0 Getting Started<\/h5>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-rkCbJae37   \" ><style>.tatsu-rkCbJae37 .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-rkCbJae37.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h5><span class=\"palette-0\">2.<\/span>\u00a0 Customers &#038; Stripe IDs<\/h5>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-H1rWo6Kqm   \" ><style>.tatsu-H1rWo6Kqm .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-H1rWo6Kqm.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h5><span class=\"palette-0\">3.<\/span>\u00a0 File &#038; Data<\/h5>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-ryD-oaKqQ   \" ><style>.tatsu-ryD-oaKqQ .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-ryD-oaKqQ.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h5><span class=\"palette-0\">4.<\/span>\u00a0 Billing &#038; Subscriptions<\/h5>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-HybdREyRC   \" ><style>.tatsu-HybdREyRC .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-HybdREyRC.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h5><span class=\"palette-0\">5.<\/span>\u00a0 Failures &#038; Re-Processing<\/h5>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-H1SaIl9nbl   \" ><style>.tatsu-H1SaIl9nbl .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-H1SaIl9nbl.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h5><span class=\"palette-0\">6.<\/span>\u00a0 Invoices, Tax &#038; Customisation<\/h5>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-SkZ6ATqO-g   \" ><style>.tatsu-SkZ6ATqO-g .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-SkZ6ATqO-g.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h5><span class=\"palette-0\">7.<\/span>\u00a0 Support &#038; Feedback<\/h5>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-H1C3cpY5X.tatsu-column{width: 100%;}.tatsu-H1C3cpY5X.tatsu-column > .tatsu-column-inner > .tatsu-column-pad-wrap > .tatsu-column-pad{padding: 45px 35px 45px 35px;}.tatsu-H1C3cpY5X.tatsu-column > .tatsu-column-inner{border-width: 2px 2px 2px 2px;border-color: rgba(241,241,241,1); }.tatsu-H1C3cpY5X.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-H1C3cpY5X > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-H1C3cpY5X > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-H1C3cpY5X > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-H1C3cpY5X > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-H1C3cpY5X.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-H1C3cpY5X.tatsu-column{width: 100%;}.tatsu-H1C3cpY5X.tatsu-column > .tatsu-column-inner > .tatsu-column-pad-wrap > .tatsu-column-pad{padding: 45px 20px 45px 20px;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-H1C3cpY5X.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><div class=\"tatsu-row-wrap  tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-SJ-JKRFcQ\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image- tatsu-column-effect-  tatsu-HylZktAK9X\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-rJAxt0Y9Q   \" ><style>.tatsu-rJAxt0Y9Q .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-rJAxt0Y9Q.tatsu-inline-text{margin: 0px 0px 20px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h4><span class=\"palette-1\">Have a question? Talk to support<\/span><\/h4>\n<\/div><\/div><div  class=\"tatsu-module tatsu-normal-button tatsu-button-wrap   tatsu-HJOVY0Y9X button-scale  \"><a class=\"tatsu-shortcode smallbtn tatsu-button left-icon rounded   bg-animation-none  \" href=\"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/contact-support\/\" style= \"\"  aria-label=\"Contact Support\" data-gdpr-atts={} >Contact Support<\/a><style>.tatsu-HJOVY0Y9X .tatsu-button{background-color: #ffffff;color: rgba(84,51,255,1) ;border-width: 2px;border-color: #ffffff; }.tatsu-HJOVY0Y9X .tatsu-button:hover{background-color: rgba(84,51,255,1);color: #ffffff ;border-color: #ffffff; }<\/style><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-HylZktAK9X.tatsu-column{width: 100%;}.tatsu-HylZktAK9X.tatsu-column > .tatsu-column-inner{background-color: rgba(84,51,255,1);border-width: 1px 1px 1px 1px;border-color: rgba(232,232,232,1); }.tatsu-HylZktAK9X.tatsu-column > .tatsu-column-inner > .tatsu-column-pad-wrap > .tatsu-column-pad{padding: 45px 35px 45px 35px;}.tatsu-HylZktAK9X.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-HylZktAK9X > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-HylZktAK9X > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-HylZktAK9X > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-HylZktAK9X > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-HylZktAK9X.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-HylZktAK9X.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-HylZktAK9X.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-HyO75at9X.tatsu-column{width: 33.33%;}.tatsu-HyO75at9X.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-HyO75at9X > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-HyO75at9X > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-HyO75at9X > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-HyO75at9X > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-HyO75at9X.tatsu-column{width: 33.33%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-HyO75at9X.tatsu-column{width: 40%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-HyO75at9X.tatsu-column{width: 100%;}}<\/style><\/div><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-two-third tatsu-column-image-none tatsu-column-effect-none  tatsu-Syld79pK9m\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div class=\"tatsu-row-wrap  tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-HyH__TATC\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image- tatsu-column-effect-  tatsu-HyxrO_TR6R\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-HkFHu_p0pR   \" ><style>.tatsu-HkFHu_p0pR .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-HkFHu_p0pR.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h4>1. Getting Started<\/h4>\n<\/div><\/div><div  class=\"tatsu-module tatsu-accordion tatsu-accordion-style2 tatsu-SyzD5a7cnWl   \"  ><style>.tatsu-SyzD5a7cnWl .accordion-content.ui-accordion-content{border-color: #CACACA; }.tatsu-SyzD5a7cnWl .accordion-head.ui-accordion-header{border-color: #CACACA; }.tatsu-SyzD5a7cnWl.tatsu-module{margin: 0 0 60px 0;}<\/style><div data-collapsed=\"0\" class = \"tatsu-accordion-inner\"><h3 class=\"accordion-head h5\">How do I log in or create an account?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>There is <strong>no manual registration or login required<\/strong>. Simply install the app from the Stripe Marketplace and open it inside your Stripe Dashboard. Your account is created <strong>automatically<\/strong> using your Stripe account details \u2014 your Stripe Account ID, name, email, and company name are used to set everything up instantly. From the app, click <strong>&#8220;Visit WebApp&#8221;<\/strong> and you will be logged in automatically every time. You cannot access the WebApp directly from a browser without going through the Stripe Dashboard first.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">How does the app work \u2014 what is the WebApp and what is the Stripe Dashboard app?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>The app has two parts that work together. The <strong>WebApp<\/strong> is where you upload your CSV or Excel file, validate your data, and review results \u2014 it runs in your browser and is accessed via your Stripe Dashboard app. The <strong>Stripe Dashboard Extension<\/strong> is the app installed in your Stripe account \u2014 it is where you click the button to start creating subscriptions in Stripe after your file has been validated. Both parts are required and work seamlessly together.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Do I need any technical skills, API knowledge, or coding experience?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>None at all. The app is designed for non-technical users \u2014 finance teams, operations managers, and business owners. If you can fill in a spreadsheet, you can use this app. No API keys to configure, no code to write, no developers needed. Everything is managed through a simple file upload and a single button click.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-HyxrO_TR6R.tatsu-column{width: 100%;}.tatsu-HyxrO_TR6R.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-HyxrO_TR6R > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-HyxrO_TR6R > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-HyxrO_TR6R > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-HyxrO_TR6R > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-HyxrO_TR6R.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-HyxrO_TR6R.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-HyxrO_TR6R.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><div class=\"tatsu-row-wrap  tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-By79kN93Wx\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image- tatsu-column-effect-  tatsu-BJlmqJE5nbx\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-B1W7ck4c3-g   \" ><style>.tatsu-B1W7ck4c3-g .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-B1W7ck4c3-g.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h4>2. Customers &#038; Stripe IDs<\/h4>\n<\/div><\/div><div  class=\"tatsu-module tatsu-accordion tatsu-accordion-style2 tatsu-S1f75yN9hbx   \"  ><style>.tatsu-S1f75yN9hbx .accordion-content.ui-accordion-content{border-color: #CACACA; }.tatsu-S1f75yN9hbx .accordion-head.ui-accordion-header{border-color: #CACACA; }.tatsu-S1f75yN9hbx.tatsu-module{margin: 0 0 60px 0;}<\/style><div data-collapsed=\"1\" class = \"tatsu-accordion-inner\"><h3 class=\"accordion-head h5\">Do my customers need to already exist in Stripe before I can import?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Yes. This app creates subscriptions for <strong>existing Stripe customers only<\/strong> \u2014 it does not create new customer records. Every row in your file requires a valid <strong>Stripe Customer ID<\/strong> which always starts with <code>cus_<\/code> and is generated by Stripe automatically when a customer is created. You cannot use self-created IDs like <code>cus_johnsmith<\/code> or <code>cus_001<\/code> \u2014 these will be rejected. If you need to create customers in bulk first, use our companion app <a href=\"https:\/\/marketplace.stripe.com\/apps\/bulk-customer-importer-and-uploader\" target=\"_blank\" rel=\"noopener\"><strong>Stripe Bulk Customer Importer and Uploader<\/strong><\/a> on the Stripe Marketplace, then run this import.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Where do I find my customers' Stripe Customer IDs?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Go to your <strong>Stripe Dashboard \u2192 Customers<\/strong> tab. Each customer is listed with their unique Stripe Customer ID \u2014 it looks like <code>cus_Abc1234XyzDef56<\/code>. Click on any customer to see their full ID on their profile page. You can also export your customer list from Stripe Dashboard as a CSV which includes the Customer ID column \u2014 then copy those IDs into your subscription file.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">What is a Stripe Price ID and where do I find it?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>A <strong>Price ID<\/strong> is the unique identifier for a subscription plan in your Stripe account \u2014 it always starts with <code>price_<\/code>. You can find it in your <strong>Stripe Dashboard \u2192 Products \u2192 select a product \u2192 Prices section<\/strong>. Click on any price to see its full ID. The Price ID determines the billing amount, currency, and billing frequency (monthly, annual, etc.) for each subscription \u2014 so make sure you use the correct one per customer row.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-BJlmqJE5nbx.tatsu-column{width: 100%;}.tatsu-BJlmqJE5nbx.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-BJlmqJE5nbx > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-BJlmqJE5nbx > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-BJlmqJE5nbx > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-BJlmqJE5nbx > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-BJlmqJE5nbx.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-BJlmqJE5nbx.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-BJlmqJE5nbx.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><div class=\"tatsu-row-wrap  tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-SyuHWVch-l\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image- tatsu-column-effect-  tatsu-SJguH-V5hZe\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-H1bOS-Ecnbg   \" ><style>.tatsu-H1bOS-Ecnbg .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-H1bOS-Ecnbg.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h4>3. File &#038; Data<\/h4>\n<\/div><\/div><div  class=\"tatsu-module tatsu-accordion tatsu-accordion-style2 tatsu-Byzdr-Vc3Zg   \"  ><style>.tatsu-Byzdr-Vc3Zg .accordion-content.ui-accordion-content{border-color: #CACACA; }.tatsu-Byzdr-Vc3Zg .accordion-head.ui-accordion-header{border-color: #CACACA; }.tatsu-Byzdr-Vc3Zg.tatsu-module{margin: 0 0 60px 0;}<\/style><div data-collapsed=\"1\" class = \"tatsu-accordion-inner\"><h3 class=\"accordion-head h5\">What file formats does the app accept?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>The app accepts both <strong>CSV (.csv)<\/strong> and <strong>Excel (.xlsx)<\/strong> files. Download the pre-formatted sample file from the WebApp, fill in your data, and upload. The column names and order must match the template exactly \u2014 do not rename or remove any columns. The app validates the column structure automatically on upload and will show an error if any column is missing or incorrectly named.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">How many data fields are supported and which ones are required?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>The app supports <strong>28 data fields<\/strong> in total. Only <strong>3 are required<\/strong>: <code>Stripe_Customer_ID<\/code>, <code>Price_ID<\/code>, and <code>Collection_Method<\/code>. Two additional fields are <strong>conditional<\/strong> \u2014 <code>Payment_Method_ID<\/code> is required when using <code>charge_automatically<\/code>, and <code>Days_Until_Due<\/code> is used with <code>send_invoice<\/code>. All remaining 23 fields are optional \u2014 leave them empty and Stripe uses its defaults. You only fill in what you need per customer.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Can each row have completely different settings?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Yes \u2014 completely. Every row is fully independent. Each customer can have a different <strong>plan, billing cycle, payment method, trial period, discount, setup fee, tax rate, cancellation rule, invoice memo, custom fields<\/strong>, and more. You have full per-customer control in a single file \u2014 the same power as creating each subscription manually in the Stripe Dashboard, but done in bulk in one upload.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">What happens if there are errors in my file?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>The app validates every row <strong>before creating any subscriptions<\/strong>. If errors are found, the import is paused and a detailed list of errors is shown \u2014 including the exact row number, the customer ID, the specific field that failed, and a clear explanation of what needs to be fixed. Nothing is sent to Stripe until your file is completely clean. Fix the errors, re-upload, and the import runs without issues.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">How should dates be formatted in the file?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>All date fields must be formatted as <strong>YYYY-MM-DD<\/strong> \u2014 for example <code>2026-09-01<\/code>. This applies to <code>Start_Date<\/code>, <code>Backdate_Start_Date<\/code>, <code>Cancel_At_Date<\/code>, and <code>Billing_Cycle_Anchor<\/code>. If you are editing in Excel, make sure to format those columns as <strong>Text<\/strong> \u2014 otherwise Excel may auto-convert dates to its own format which will fail validation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-SJguH-V5hZe.tatsu-column{width: 100%;}.tatsu-SJguH-V5hZe.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-SJguH-V5hZe > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-SJguH-V5hZe > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-SJguH-V5hZe > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-SJguH-V5hZe > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-SJguH-V5hZe.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-SJguH-V5hZe.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-SJguH-V5hZe.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><div class=\"tatsu-row-wrap  tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-rJYcf45h-e\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image- tatsu-column-effect-  tatsu-SyeK5fV9nbl\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-SkZFcG45hZx   \" ><style>.tatsu-SkZFcG45hZx .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-SkZFcG45hZx.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h4>4. Billing &#038; Subscriptions<\/h4>\n<\/div><\/div><div  class=\"tatsu-module tatsu-accordion tatsu-accordion-style2 tatsu-HkzYqGE52Zg   \"  ><style>.tatsu-HkzYqGE52Zg .accordion-content.ui-accordion-content{border-color: #CACACA; }.tatsu-HkzYqGE52Zg .accordion-head.ui-accordion-header{border-color: #CACACA; }.tatsu-HkzYqGE52Zg.tatsu-module{margin: 0 0 60px 0;}<\/style><div data-collapsed=\"1\" class = \"tatsu-accordion-inner\"><h3 class=\"accordion-head h5\">What is the difference between charge_automatically and send_invoice?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p><code>charge_automatically<\/code> \u2014 Stripe automatically charges the customer&#8217;s saved payment method on each billing date. No invoice email is sent. Requires a <strong>Payment_Method_ID<\/strong> in your file. Best for customers who have a saved card on file.<\/p>\n<p><code>send_invoice<\/code> \u2014 Stripe creates an invoice and emails it to the customer. The customer pays manually via the invoice link within the number of days set in <code>Days_Until_Due<\/code> (defaults to 30 days if left empty). Best for B2B customers who pay by bank transfer or prefer invoice-based billing. Note: invoice emails do not send in Stripe test mode.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Can I schedule subscriptions to start on a future date?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Yes. Enter a future date in the <strong>Start_Date<\/strong> column (format: YYYY-MM-DD) and the app creates a Stripe Subscription Schedule. The subscription status shows as <code>not_started<\/code> until that date arrives \u2014 then Stripe automatically activates it and either charges the card or sends the invoice depending on your Collection Method. You can also combine a future start date with a cancellation date or end behavior for full scheduling control.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Can I backdate subscriptions for existing customers migrating to Stripe?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Yes. Use the <strong>Backdate_Start_Date<\/strong> column and set a past date in YYYY-MM-DD format. Stripe will generate a prorated first invoice covering the period from that past date up to today, then billing continues normally from the current billing cycle. This is ideal when migrating customers from another billing platform to Stripe \u2014 their original subscription start date is preserved correctly.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Can I use this app for both monthly and annual subscriptions?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Yes. The billing frequency is determined entirely by the <strong>Price ID<\/strong> in each row \u2014 if the Price is set to monthly in Stripe, the subscription bills monthly. If it&#8217;s annual, it bills annually. You can mix different billing frequencies across rows in the same file \u2014 monthly for some customers, annual for others, all in one upload.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">How does automatic payment renewal work after import?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>When you set a <strong>Payment_Method_ID<\/strong>, the app attaches that card to the customer and sets it as the default at the <strong>subscription level<\/strong>. Every renewal charges that specific card automatically \u2014 no manual action needed. The customer&#8217;s other saved payment methods in Stripe are not affected. If a card needs to be updated later, it can be done via the Stripe Customer Portal by the customer, or directly on the subscription in the Stripe Dashboard by you.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Can I send the invoice to the customer first and then auto-charge on the due date?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>No \u2014 this workflow is not supported by Stripe&#8217;s API. Stripe&#8217;s two collection methods are mutually exclusive: <code>charge_automatically<\/code> charges the card immediately, and <code>send_invoice<\/code> emails the invoice for manual payment. There is no native Stripe option to send an invoice email first and then automatically charge the card on the due date. Choose the method that best fits your billing model.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-SyeK5fV9nbl.tatsu-column{width: 100%;}.tatsu-SyeK5fV9nbl.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-SyeK5fV9nbl > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-SyeK5fV9nbl > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-SyeK5fV9nbl > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-SyeK5fV9nbl > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-SyeK5fV9nbl.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-SyeK5fV9nbl.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-SyeK5fV9nbl.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><div class=\"tatsu-row-wrap  tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-H1jNVE9hbx\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image- tatsu-column-effect-  tatsu-ryeoENVc3Zx\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-HkZsNNN52Wx   \" ><style>.tatsu-HkZsNNN52Wx .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-HkZsNNN52Wx.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h4>5. Failures &#038; Re-Processing<\/h4>\n<\/div><\/div><div  class=\"tatsu-module tatsu-accordion tatsu-accordion-style2 tatsu-rkziVEN5hbg   \"  ><style>.tatsu-rkziVEN5hbg .accordion-content.ui-accordion-content{border-color: #CACACA; }.tatsu-rkziVEN5hbg .accordion-head.ui-accordion-header{border-color: #CACACA; }.tatsu-rkziVEN5hbg.tatsu-module{margin: 0 0 60px 0;}<\/style><div data-collapsed=\"1\" class = \"tatsu-accordion-inner\"><h3 class=\"accordion-head h5\">What happens if a subscription fails to create?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Failed subscriptions are logged in the WebApp with the exact error message returned by Stripe \u2014 so you know precisely what went wrong. The import continues processing all remaining rows \u2014 one failure does not stop the entire batch. You can review all failed records, fix the issue (e.g. update the payment method, correct the price ID), and re-process just the failed rows without re-uploading or re-validating the entire file.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Is there a limit to how many subscriptions I can create at once?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>There is no hard technical limit on file size \u2014 the app processes rows in batches and tracks progress in real time, so even large imports of hundreds or thousands of rows are handled reliably without timeouts.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-ryeoENVc3Zx.tatsu-column{width: 100%;}.tatsu-ryeoENVc3Zx.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-ryeoENVc3Zx > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-ryeoENVc3Zx > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-ryeoENVc3Zx > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-ryeoENVc3Zx > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-ryeoENVc3Zx.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-ryeoENVc3Zx.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-ryeoENVc3Zx.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><div class=\"tatsu-row-wrap  tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-Bk4ZHE53-l\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image- tatsu-column-effect-  tatsu-HkxVbBNc3Zx\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-SJ-N-BEc3-l   \" ><style>.tatsu-SJ-N-BEc3-l .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-SJ-N-BEc3-l.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h4>6. Invoices, Tax &#038; Customisation<\/h4>\n<\/div><\/div><div  class=\"tatsu-module tatsu-accordion tatsu-accordion-style2 tatsu-ByzVWBNq3-g   \"  ><style>.tatsu-ByzVWBNq3-g .accordion-content.ui-accordion-content{border-color: #CACACA; }.tatsu-ByzVWBNq3-g .accordion-head.ui-accordion-header{border-color: #CACACA; }.tatsu-ByzVWBNq3-g.tatsu-module{margin: 0 0 60px 0;}<\/style><div data-collapsed=\"1\" class = \"tatsu-accordion-inner\"><h3 class=\"accordion-head h5\">What is the difference between Invoice Memo, Custom Fields, and Metadata?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p><strong>Invoice Memo<\/strong> \u2014 free-text note shown on the invoice PDF and email. Visible to your customer. Good for thank-you messages or order references. Max 500 characters.<\/p>\n<p><strong>Custom Fields<\/strong> \u2014 structured key:value pairs shown in a table on the invoice PDF. Visible to your customer. Use for PO numbers, project codes, contract references. Maximum <strong>4 fields<\/strong> per invoice.<\/p>\n<p><strong>Metadata<\/strong> \u2014 internal key:value data attached to the subscription in Stripe. <strong>Never visible to customers.<\/strong> Only visible to you in the Stripe Dashboard and API. Use for CRM IDs, sales rep names, internal account codes. Up to 50 keys \u2014 no practical limit.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Does the app support Stripe Tax, VAT, GST, and customer tax IDs?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Yes \u2014 full tax support is included. You can enable <strong>Stripe Tax automatic calculation<\/strong> per row (requires Stripe Tax configured in your Dashboard). Alternatively, apply manual <strong>Tax Rate IDs<\/strong> (<code>txr_<\/code>) for fixed rates \u2014 both cannot be used together and validation catches this. For B2B invoicing, you can display your business tax registration number (<strong>Account_Tax_Ids<\/strong>) and your customer&#8217;s own VAT\/GST\/ABN\/EIN (<strong>Customer_Tax_IDs<\/strong>) directly on invoice PDFs \u2014 supporting compliance in any country.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Can I add a one-time setup fee to the first invoice?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Yes. Use the <strong>Setup_Fee<\/strong> column to add a one-time fee amount to the customer&#8217;s first invoice \u2014 in addition to the recurring subscription charge. The currency is automatically detected from the Price ID \u2014 no separate currency field needed. You can also customise the line item label using <strong>Setup_Fee_Description<\/strong> (defaults to &#8220;One-time Setup Fee&#8221; if left empty). Works with both collection methods.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Can I apply discounts or promotion codes per subscription?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Yes. Use the <strong>Coupon_or_Promo_ID<\/strong> column to apply a discount per row. The field accepts both a <strong>Stripe Coupon ID<\/strong> (found in Dashboard \u2192 Products \u2192 Coupons \u2192 Details \u2192 ID) and a <strong>Promotion Code API ID<\/strong> (starts with <code>promo_<\/code> \u2014 found in the API ID column of the Promotion Codes table). The app auto-detects which type you are using. Do not use the customer-facing code string like <code>SUMMER20<\/code> \u2014 you must use the API ID.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-HkxVbBNc3Zx.tatsu-column{width: 100%;}.tatsu-HkxVbBNc3Zx.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-HkxVbBNc3Zx > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-HkxVbBNc3Zx > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-HkxVbBNc3Zx > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-HkxVbBNc3Zx > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-HkxVbBNc3Zx.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-HkxVbBNc3Zx.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-HkxVbBNc3Zx.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><div class=\"tatsu-row-wrap  tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-Hkfc84cnWg\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-column-no-bg tatsu-one-col tatsu-column-image- tatsu-column-effect-  tatsu-H1eGcIN92We\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-S1-fqUN9n-e   \" ><style>.tatsu-S1-fqUN9n-e .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-S1-fqUN9n-e.tatsu-inline-text{margin: 0px 0px 15px 0px;}<\/style><div class=\"tatsu-inline-text-inner \">\n<h4>7. Support &#038; Feedback<\/h4>\n<\/div><\/div><div  class=\"tatsu-module tatsu-accordion tatsu-accordion-style2 tatsu-rJGzq8Eq3Wx   \"  ><style>.tatsu-rJGzq8Eq3Wx .accordion-content.ui-accordion-content{border-color: #CACACA; }.tatsu-rJGzq8Eq3Wx .accordion-head.ui-accordion-header{border-color: #CACACA; }.tatsu-rJGzq8Eq3Wx.tatsu-module{margin: 0 0 60px 0;}<\/style><div data-collapsed=\"1\" class = \"tatsu-accordion-inner\"><h3 class=\"accordion-head h5\">How do I contact support if I need help?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>You can reach our support team directly from the Stripe app dashboard and WebApp both. You can also visit our <a href=\"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/contact-support\/\"><strong>Contact Support<\/strong><\/a> page or email us at <a href=\"mailto:support@asrrcrm.com\">support@asrrcrm.com<\/a>. We aim to respond to all support requests within 48 hours. For faster resolution, please include your Stripe Account ID, a description of the issue, and the row number or customer ID from your file if the issue is related to a specific record.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">How do I report a bug or technical issue?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>We take bug reports seriously and fix issues as quickly as possible. Visit our <a href=\"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/report-bug\/\"><strong>Bug Report<\/strong><\/a> page or email us at <a href=\"mailto:support@asrrcrm.com\">support@asrrcrm.com<\/a> with your inquiry. Please include as much detail as possible \u2014 what you were doing when the issue occurred, what you expected to happen, what actually happened, and any error messages you saw. Screenshots or a copy of your file (with sensitive data removed) are very helpful. We will acknowledge your report and keep you updated on the fix.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">Can I suggest a new feature or improvement?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>Absolutely \u2014 we love hearing from our users. Feature suggestions directly shape our roadmap. Visit our <a href=\"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/contact-support\/\"><strong>Contact Support<\/strong><\/a> page or email us at <a href=\"mailto:support@asrrcrm.com\">support@asrrcrm.com<\/a> with your suggestion. Describe what you would like to see and how it would help your workflow. Popular and frequently requested features are prioritised for upcoming releases. Every suggestion is read and considered by our team.<\/p>\n<\/div><\/div><h3 class=\"accordion-head h5\">How do I leave a review or share my experience with the app?<span class = \"tatsu-accordion-expand\"><\/span><\/h3><div class = \"accordion-content body\" ><div class = \"accordion-content-inner \">\n<p>We would love to hear about your experience. You can submit your review directly on our <a href=\"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/submit-a-review\/\"><strong>Submit a Review<\/strong><\/a> page or or email us at <a href=\"mailto:support@asrrcrm.com\">support@asrrcrm.com<\/a> \u2014 your honest feedback helps other businesses discover and trust the app. If you had a great experience, a quick review goes a long way. If something did not go as expected, please reach out to our support team first \u2014 we would love the opportunity to make it right before you leave your feedback.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-H1eGcIN92We.tatsu-column{width: 100%;}.tatsu-H1eGcIN92We.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-H1eGcIN92We > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-H1eGcIN92We > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-H1eGcIN92We > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-H1eGcIN92We > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-H1eGcIN92We.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-H1eGcIN92We.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-H1eGcIN92We.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><\/div><style>.tatsu-row > .tatsu-Syld79pK9m.tatsu-column{width: 66.67%;}.tatsu-Syld79pK9m.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: none;}.tatsu-Syld79pK9m > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-Syld79pK9m > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-Syld79pK9m > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-Syld79pK9m > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-Syld79pK9m.tatsu-column{width: 66.67%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-Syld79pK9m.tatsu-column{width: 60%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-Syld79pK9m.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background tatsu-bg-lazyload\" data-src = \"\"><\/div><\/div><style>.tatsu-Skb3b5aY9Q .tatsu-section-pad{padding: 90px 0px 90px 0px;}.tatsu-Skb3b5aY9Q > .tatsu-bottom-divider{z-index: 9999;}.tatsu-Skb3b5aY9Q > .tatsu-top-divider{z-index: 9999;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"<p><a href=\"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/faqs\/\" class=\"exp-read-more exp-read-more-dots\">&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-9557","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/wp-json\/wp\/v2\/pages\/9557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/wp-json\/wp\/v2\/comments?post=9557"}],"version-history":[{"count":0,"href":"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/wp-json\/wp\/v2\/pages\/9557\/revisions"}],"wp:attachment":[{"href":"https:\/\/asrrcrm.com\/stripe-bulk-subscription-manager\/wp-json\/wp\/v2\/media?parent=9557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}